Betr Outsourcing is a high-performance contact centre specialising in outsourced sales, customer experience, and AI-driven solutions. We help businesses grow faster, retain customers, and achieve industry-leading results through innovation, strategy, and excellence.

What is Betr?

Betr Outsourcing delivers high-performance sales, customer experience, and AI-driven solutions, helping businesses grow faster, retain customers, and achieve industry-leading results.
Our Values

We stand for bold leadership, relentless innovation, excellence, integrity, collaboration, ambition, adaptability, resilience, and a commitment to always being Betr.
Our Mission

We exist to redefine outsourced sales and customer experience, drive innovation, empower people, and deliver unmatched results that set new industry standards.

Betr Outsourcing delivers outsourced sales, customer acquisition, customer experience, and AI-powered contact centre solutions. We drive growth, retention, and efficiency through data-driven strategies, expert teams, and cutting-edge technology.

Customer Acquisition

Betr Outsourcing delivers high-performance customer acquisition solutions, using AI-driven insights, data-led strategies, and expert sales teams to drive rapid growth and maximise conversions.
Customer Service

We provide exceptional customer service that enhances loyalty, reduces churn, and improves customer experience through expert-led, proactive, and scalable support solutions.
Contact Centre AI & Tech

Leveraging cutting-edge AI, intelligent dialler strategies, and real-time analytics, Betr Outsourcing optimises efficiency, productivity, and customer interactions.

Betr Outsourcing delivers high-performance sales, customer experience, and AI-driven solutions across key industries, including energy, retail, and telecommunications. Our expertise helps businesses scale faster, retain customers, and optimise performance through data-driven strategies and world-class contact centre operations.

Energy

Betr Outsourcing partners with leading energy providers, delivering high-performance sales, customer retention, and compliance-driven solutions to drive growth in a highly regulated market.
Telco

Betr Outsourcing powers customer acquisition, retention, and support for leading telecom providers, leveraging AI-driven strategies and expert sales teams to drive growth and customer satisfaction.
Retail

We help retail brands enhance customer experience, drive sales, and build loyalty through expert-led customer engagement, acquisition, and AI-powered contact centre solutions.

Customer Service Advisor

Deliver exceptional customer experiences, build strong relationships, and grow your career in a dynamic, fast-paced environment at Betr Outsourcing.

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Customer Service Advisor details

Salary	£11.44 Per Hour
Location	Sunderland
Department	Customer Service
Type	Full Time
Openings	Multiple

About the role

Be the first point of contact for customers, delivering exceptional service.
Build rapport and identify customer needs through effective questioning.
Address customer concerns quickly and effectively.
Communicate via multiple channels, including phone and email.
Foster strong customer relationships to ensure satisfaction.

Requirements for the role

Customer-Focused: Proven experience in a customer service role.
Communication Skills: Strong verbal and written communication abilities.
Problem-Solving: Excellent troubleshooting and issue-resolution skills.
Empathy & Patience: A positive, understanding, and customer-first mindset.
Team Player: Ability to collaborate and contribute to team success.
Flexibility: Comfortable adapting to a fast-paced, ever-changing environment.

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Take the first step towards an exciting career with Betr Outsourcing – complete the form below to kickstart your application process today!

Start your betr journey today

Ready to take your business to the next level? Get in touch with our team today and let’s achieve betr results together!