About Betr

Betr Outsourcing is a high-performance contact centre specialising in outsourced sales, customer experience, and AI-driven solutions. We help businesses grow faster, retain customers, and achieve industry-leading results through innovation, strategy, and excellence.

  • What is Betr? Image
    What is Betr? Icon
    What is Betr?

    Betr Outsourcing delivers high-performance sales, customer experience, and AI-driven solutions, helping businesses grow faster, retain customers, and achieve industry-leading results.

  • Our Values Image
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    Our Values

    We stand for bold leadership, relentless innovation, excellence, integrity, collaboration, ambition, adaptability, resilience, and a commitment to always being Betr.

  • Our Mission Image
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    Our Mission

    We exist to redefine outsourced sales and customer experience, drive innovation, empower people, and deliver unmatched results that set new industry standards.

Betr Services

Betr Outsourcing delivers outsourced sales, customer acquisition, customer experience, and AI-powered contact centre solutions. We drive growth, retention, and efficiency through data-driven strategies, expert teams, and cutting-edge technology.

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    Customer Acquisition

    Betr Outsourcing delivers high-performance customer acquisition solutions, using AI-driven insights, data-led strategies, and expert sales teams to drive rapid growth and maximise conversions.

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    Customer Service

    We provide exceptional customer service that enhances loyalty, reduces churn, and improves customer experience through expert-led, proactive, and scalable support solutions.

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    Contact Centre AI & Tech

    Leveraging cutting-edge AI, intelligent dialler strategies, and real-time analytics, Betr Outsourcing optimises efficiency, productivity, and customer interactions.

Sectors we operate in

Betr Outsourcing delivers high-performance sales, customer experience, and AI-driven solutions across key industries, including energy, retail, and telecommunications. Our expertise helps businesses scale faster, retain customers, and optimise performance through data-driven strategies and world-class contact centre operations.

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    Energy

    Betr Outsourcing partners with leading energy providers, delivering high-performance sales, customer retention, and compliance-driven solutions to drive growth in a highly regulated market.

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    Telco

    Betr Outsourcing powers customer acquisition, retention, and support for leading telecom providers, leveraging AI-driven strategies and expert sales teams to drive growth and customer satisfaction.

  • Retail Image
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    Retail

    We help retail brands enhance customer experience, drive sales, and build loyalty through expert-led customer engagement, acquisition, and AI-powered contact centre solutions.

Blog

Scalability on Demand: Growth Without the Guesswork

By Richard Knox

Managing Director

Richard Knox is the Managing Director of Betr Outsourcing, leading with a bold vision to redefine outsourced sales and customer experience. With a relentless drive for innovation, he ensures Betr delivers industry-leading results through high-performance teams, AI-driven strategies, and a commitment to excellence.

Let’s face it: business growth is exciting, but it’s also a little terrifying. Whether you’re launching a new product, dealing with seasonal peaks, or scaling up for a major campaign, the stakes are high. And the last thing you need is to wonder if your outsourcing partner can keep up.

At Betr, we make scalability simple. Need to double your team overnight? No problem. Want to roll out a new campaign across multiple sites? We’ve got you covered. Our systems are built for agility, and our teams are trained to hit the ground running — no matter how big the challenge.

Take one of our recent campaigns as an example. A client came to us with an ambitious sales target and a tight timeline. We ramped up from 20 agents to 100 in just a few weeks, all while maintaining top-tier results. How? By combining robust training programmes, real-time analytics, and a laser focus on quality.

Scaling isn’t just about numbers; it’s about consistency. That’s why we prioritise communication and collaboration at every step. You’ll always know where we stand, what we’re doing, and what’s coming next. Because when you work with Betr, you’re not just getting a partner — you’re getting peace of mind.

Related articles

The Betr Outsourcing team

Betr Secures 95 Jobs Following EC Outsourcing’s Closure

Last week, the North East outsourcing industry faced a major setback as EC Outsourcing entered administration, leaving around 120 employees facing job uncertainty.

In response, Betr Outsourcing has acted swiftly to secure roles for approximately 95 of those affected, ensuring they remain in employment.

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Technology That Drives Results, Not Just Buzz

Retention isn’t about throwing quick fixes at unhappy customers or dangling last-minute discounts. It’s about creating a brand experience that makes customers feel like staying isn’t just the best option.

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The Myth of Cost vs. Quality – Why You Shouldn’t Have to Choose

Retention isn’t about throwing quick fixes at unhappy customers or dangling last-minute discounts. It’s about creating a brand experience that makes customers feel like staying isn’t just the best option.

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