About Betr

Betr Outsourcing is a high-performance contact centre specialising in outsourced sales, customer experience, and AI-driven solutions. We help businesses grow faster, retain customers, and achieve industry-leading results through innovation, strategy, and excellence.

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    What is Betr?

    Betr Outsourcing delivers high-performance sales, customer experience, and AI-driven solutions, helping businesses grow faster, retain customers, and achieve industry-leading results.

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    Our Values

    We stand for bold leadership, relentless innovation, excellence, integrity, collaboration, ambition, adaptability, resilience, and a commitment to always being Betr.

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    Our Mission

    We exist to redefine outsourced sales and customer experience, drive innovation, empower people, and deliver unmatched results that set new industry standards.

Betr Services

Betr Outsourcing delivers outsourced sales, customer acquisition, customer experience, and AI-powered contact centre solutions. We drive growth, retention, and efficiency through data-driven strategies, expert teams, and cutting-edge technology.

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    Customer Acquisition

    Betr Outsourcing delivers high-performance customer acquisition solutions, using AI-driven insights, data-led strategies, and expert sales teams to drive rapid growth and maximise conversions.

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    Customer Service

    We provide exceptional customer service that enhances loyalty, reduces churn, and improves customer experience through expert-led, proactive, and scalable support solutions.

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    Contact Centre AI & Tech

    Leveraging cutting-edge AI, intelligent dialler strategies, and real-time analytics, Betr Outsourcing optimises efficiency, productivity, and customer interactions.

Sectors we operate in

Betr Outsourcing delivers high-performance sales, customer experience, and AI-driven solutions across key industries, including energy, retail, and telecommunications. Our expertise helps businesses scale faster, retain customers, and optimise performance through data-driven strategies and world-class contact centre operations.

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    Energy

    Betr Outsourcing partners with leading energy providers, delivering high-performance sales, customer retention, and compliance-driven solutions to drive growth in a highly regulated market.

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    Telco

    Betr Outsourcing powers customer acquisition, retention, and support for leading telecom providers, leveraging AI-driven strategies and expert sales teams to drive growth and customer satisfaction.

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    Retail

    We help retail brands enhance customer experience, drive sales, and build loyalty through expert-led customer engagement, acquisition, and AI-powered contact centre solutions.

What is Betr?

Betr Outsourcing is a high-performance contact centre specialising in outsourced sales, customer experience, and AI-driven solutions, helping businesses scale, retain customers, and achieve industry-leading results.

Our History

Betr Outsourcing was founded on a legacy of excellence in sales, customer experience, and contact centre operations.

With roots in Glasgow, we’ve evolved into a powerhouse, delivering high-performance, AI-driven solutions that drive growth for businesses across energy, retail, and telecommunications.

Built on innovation, expertise, and a relentless pursuit of results, we continue to set new industry standards.

Richard Knox

Managing Director

Cally Heads

Director of Sales

James Palmer

Director of CX & Client Relations

Chris McCoulough

Director of Data and Dialler Performance

Stacey McCabe

Director of Operations

Sasha Houghton

HR & Recruitment Manager

Start your betr journey today

Ready to take your business to the next level? Get in touch with our team today and let’s achieve betr results together!